Alissar Flowers Amman
Hold Me
Description
Songs of crimson roses in a bouquet
Embrace the power of love with a lavish bouquet of velvety red roses cradled in a lush bed of greenery.
With every letter of its name and every petal of its bouquet, ‘Hold Me’ becomes the quintessential love letter that expresses all the passion and tenderness you hold within. A crimson ensemble of opulent red roses nestled in a bed of greenery; it’s truly a symphony of warm emotions. If your heart yearns to serenade your beloved, ‘Hold Me’ will be your song.
Delivery Policy
Alissar Flowers
Exquisite Florals, Timeless Elegance
Boutique Pickup Service
Indulge in the seamless luxury of our curated boutique pickup service at our
Um Uthaina shop. Each bespoke floral arrangement is handcrafted with precision and will be ready for collection within two hours of your order confirmation.
📍 Location: Shatt Al-Arab St. 23, Amman
📞 Contact: +962 6 552 7695
🕒 Operating Hours: Daily | 9:00 AM – 10:00 PM
For a smooth experience:
✔ Present your order confirmation email upon arrival.
✔ Notify us in advance for special packaging requests (gift wrapping, handwritten notes, etc.).
✔ Orders placed after 9:00 PM will be available for pickup the following morning.
Luxury Hand-Delivered Service
At Alissar Flowers, we transcend ordinary delivery each arrangement is hand-delivered with artistry and care, ensuring it arrives in pristine condition at your desired moment.
Delivery Guidelines for Perfection:
✔ Concierge Confirmation: Our team may contact you to verify details for flawless execution.
✔ Address Accuracy: Deliveries are made exclusively to physical addresses Please double-check the recipient’s address at checkout.
✔ Alternate Delivery Locations: Requests for workplaces, hotels, or other venues are accommodated upon approval.
✔ Recipient Availability: For delicate fresh arrangements, we recommend ensuring someone is present to receive them.
Delivery Rates – Amman:
🚚 Standard Delivery: 3 JOD (within Amman)
🎁 Complimentary Delivery: Orders exceeding 100 JOD
Delivery Hours:
✔ Same-Day Delivery: Orders placed before 9:00 PM will be delivered the same day.
✔ Timed Deliveries: Select a preferred 2-hour window at checkout (subject to availability).
Note: During peak seasons (Valentine’s Day, Mother’s Day, Eid), slight adjustments may apply. Updated timings will be displayed on our website.
Important Notes for a Seamless Experience
Ø Freshness Guarantee: Every arrangement is prepared just before delivery or pickup to ensure longevity and vibrancy.
Ø Substitutions: In rare cases of flower unavailability, our florists will substitute with blooms of equal or greater elegance.
Ø Delay Protocol: While we strive for punctuality, unforeseen delays (traffic, weather) may occur. Our Guest care team will personally assist in arranging a sublime alternative.
Ø Corporate & Event Services: For bulk orders or weddings, kindly contact us 48 hours in advance for a tailored consultation.
Where Every Petal Whispers Elegance
At Alissar Flowers, we don’t just deliver flowers—we craft unforgettable moments. Trust us to transform your sentiments into timeless botanical artistry.
📞 Need assistance? Call +962 6 552 7695 or message us on social media.
🌐 Explore our collections: [https://jo.alissarflowers.com/
REFUND POLICY
Refund policy
Refund policy
Depending upon the whole situation, Alissar Flowers may refund the total price of the product or can advise some other solution for the same. Like, resending the same product again or resending a different product that has the same value to the client. In addition to that, as you know that we are working on the fresh product so it will be our complete discretion which solution will suit and will be applicable.
Apart from that, in the case of refund policy, we try to solve this case within one working day. If you want any further information, you are free to contact Alissar Flowers via email.
Cancellation
Alissar Flowers guarantees 100% satisfaction to their elite clients making every service and product of world-class quality. Still, due to some reason, if you want to cancel your order, you have to contact us as soon as possible via our official email address. Moreover, if the requested order is not taken into production and not dispatched, we can cancel the order and deliver you a refund where applicable.
But once the order is out from our company for delivery and still not reached you, we can contact the driver to cancel the order. In this case, we cannot provide you with a refund of the product just because of the vulnerability and quality of the fresh produce used. Furthermore, you can cancel your order by visiting order section in your account which you have made with user id and password.
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FAQ
General
We currently deliver in (Amman (the capital), Irbid, Zarqa, Mafraq, Ajloun, Jerash, Madaba, Balqa) . Please enter your delivery address at checkout to confirm availability.
Our customer service team is available from 8:00 am - 5:00 pm. Our online store is open 24/7 for placing orders.
Orders & Payments
You can place an order directly through our website by selecting your preferred floral arrangement, adding it to your cart, and proceeding to checkout.
We accept [Visa, Mastercard) and Cliq Payments
Orders can be modified or canceled up to 1 hour before the scheduled delivery time. Please contact our customer service team as soon as possible for assistance.
Add-ons & Special Requests
Yes! We offer a variety of add-ons, including chocolates, balloons, plush toys, and personalized greeting cards. You can select these options at checkout to make your gift even more special.
Absolutely! You can add a personalized message during checkout, and we will include it on a beautifully designed card with your order.
For certain items like greeting cards or gift bundles, we may offer customization options. Please contact our team for specific requests.
Product & Customization
Yes, we provide luxury packaging options, including elegant wrapping and decorative boxes. Some arrangements also come in signature vases or bags for an extra special touch.
Yes! We offer bespoke floral designs. Contact our team with your request, and we will create a unique arrangement tailored to your needs.
Our flowers are fresh and carefully selected to ensure longevity. Follow the care tips provided with your order, such as keeping them in clean water and away from direct sunlight, to extend their freshness.
Delivery & Shipping
We offer same-day and scheduled deliveries. Same-day delivery is available for orders placed before 9:00 PM Amman's time zone.
Yes, you can choose a preferred delivery time slot during checkout. While we do our best to deliver on time, slight delays may occur due to unforeseen circumstances.
If the recipient is unavailable, we will contact you for further instructions.
Refund & Replacement Policy
We take great care in preparing every order to ensure quality and freshness. However, if you are unsatisfied with your order, please contact us within 2 hours of delivery. Refunds are processed on a case-by-case basis and may be issued in the form of store credit or a full/partial refund, depending on the issue.
Yes! If your flowers arrive damaged, wilted, or significantly different from what was ordered, please reach out to us within 2 hours with a clear photo of the arrangement. We will review the issue and arrange for a replacement as soon as possible.
If the recipient is not available at the time of delivery, we will follow the delivery instructions provided by the sender. Refunds or replacements are not available if the delivery was attempted as scheduled.
Orders can be canceled for a full refund only if the cancellation request is made at least 1 hour before the scheduled delivery time. After that, cancellations may not be eligible for a refund as the flowers are already prepared.
Refunds are typically processed within 14 business days and will be credited back to your original payment method or as store credit.