Hold Me True
Description
Sentiments wrapped in a bouquet
Unlock the essence of sincere connections with graceful gerbera daisies, charming oriental lilies, dainty baby roses, and whimsical limonium.
Genuine connections unfurl in every single petal cradled within the embrace of ‘Hold Me True’ — a living reflection of your sincere emotions. Compassion and tenderness bloom with soft, rosy charm here, just like these gerbera daisies. The bouquet’s beauty is accentuated by the sweet scent of the gracefully-curved petals of oriental lilies, the delightful surprise of baby roses, and the whimsical touch of limonium. ‘Hold Me True’ embodies sincere and heartfelt connections; it’s precisely what you’ve been looking for in a gift.
Delivery Policy
Store pickup
You can pickup your order from our shop located at Shatt Al-Arab St. 23, Amman.
Our shop is open between 9AM to 10PM all week.
Delivery
Orders are delivered based on the date and time-slot of your choosing. To ensure that your order arrives at its freshest we require the recipient to be available to accept the order. We may contact the recipient to confirm their availability and address. We do not deliver to PO boxes. It is the responsibility of the customer to ensure that the supplied delivery address is correct, Alissar Flowers reserves the right to reject delivery to an alternate address.
Our delivery rates are:
| Amman | 3 JOD |
| Outside Amman | 20 JOD |
Enjoy FREE delivery on any order over 100 JDs within Amman!
Cut-Off Times
Orders need to be placed before 9PM to qualify for same day delivery or pickup. The cut-off date is subject to change during high seasons. The cut-off time is always displayed on the home screen.
Due to exceptional circumstances, we might not always be able to deliver in the allocated time-slot. We will contact you to inform you of the delay and arrange the earliest available alternative.
REFUND POLICY
Refund policy
Refund policy
Depending upon the whole situation, Alissar Flowers may refund the total price of the product or can advise some other solution for the same. Like, resending the same product again or resending a different product that has the same value to the client. In addition to that, as you know that we are working on the fresh product so it will be our complete discretion which solution will suit and will be applicable.
Apart from that, in the case of refund policy, we try to solve this case within one working day. If you want any further information, you are free to contact Alissar Flowers via email.
Cancellation
Alissar Flowers guarantees 100% satisfaction to their elite clients making every service and product of world-class quality. Still, due to some reason, if you want to cancel your order, you have to contact us as soon as possible via our official email address. Moreover, if the requested order is not taken into production and not dispatched, we can cancel the order and deliver you a refund where applicable.
But once the order is out from our company for delivery and still not reached you, we can contact the driver to cancel the order. In this case, we cannot provide you with a refund of the product just because of the vulnerability and quality of the fresh produce used. Furthermore, you can cancel your order by visiting order section in your account which you have made with user id and password.
Have a question?
Notified by email when this product becomes available
FAQ
General
We currently deliver in (Amman (the capital), Irbid, Zarqa, Mafraq, Ajloun, Jerash, Madaba, Balqa) . Please enter your delivery address at checkout to confirm availability.
Our customer service team is available from 8:00 am - 5:00 pm. Our online store is open 24/7 for placing orders.
Orders & Payments
You can place an order directly through our website by selecting your preferred floral arrangement, adding it to your cart, and proceeding to checkout.
We accept [Visa, Mastercard) and Cliq Payments
Orders can be modified or canceled up to 1 hour before the scheduled delivery time. Please contact our customer service team as soon as possible for assistance.
Add-ons & Special Requests
Yes! We offer a variety of add-ons, including chocolates, balloons, plush toys, and personalized greeting cards. You can select these options at checkout to make your gift even more special.
Absolutely! You can add a personalized message during checkout, and we will include it on a beautifully designed card with your order.
For certain items like greeting cards or gift bundles, we may offer customization options. Please contact our team for specific requests.
Product & Customization
Yes, we provide luxury packaging options, including elegant wrapping and decorative boxes. Some arrangements also come in signature vases or bags for an extra special touch.
Yes! We offer bespoke floral designs. Contact our team with your request, and we will create a unique arrangement tailored to your needs.
Our flowers are fresh and carefully selected to ensure longevity. Follow the care tips provided with your order, such as keeping them in clean water and away from direct sunlight, to extend their freshness.
Delivery & Shipping
We offer same-day and scheduled deliveries. Same-day delivery is available for orders placed before 9:00 PM Amman's time zone.
Yes, you can choose a preferred delivery time slot during checkout. While we do our best to deliver on time, slight delays may occur due to unforeseen circumstances.
If the recipient is unavailable, we will contact you for further instructions.
Refund & Replacement Policy
We take great care in preparing every order to ensure quality and freshness. However, if you are unsatisfied with your order, please contact us within 2 hours of delivery. Refunds are processed on a case-by-case basis and may be issued in the form of store credit or a full/partial refund, depending on the issue.
Yes! If your flowers arrive damaged, wilted, or significantly different from what was ordered, please reach out to us within 2 hours with a clear photo of the arrangement. We will review the issue and arrange for a replacement as soon as possible.
If the recipient is not available at the time of delivery, we will follow the delivery instructions provided by the sender. Refunds or replacements are not available if the delivery was attempted as scheduled.
Orders can be canceled for a full refund only if the cancellation request is made at least 1 hour before the scheduled delivery time. After that, cancellations may not be eligible for a refund as the flowers are already prepared.
Refunds are typically processed within 14 business days and will be credited back to your original payment method or as store credit.